Thursday, June 25, 2009

Can you learn to trust?

In a recent World Café session around sharing knowledge within teams/units/organizations, trust was identified as a crucial factor in facilitating knowledge sharing and collaboration. Trust is often quoted as one of the prerequisites to successful dialogue, exchange and collaboration. One of the persons around the table I was on asked if it was possible to learn how to trust and the answer was "yes". You can create conditions for this to happen, for example, by ensuring colleagues interact on regular basis. Most participants agreed that informal ways to share knowledge, such as through regular group coffee meetings, encourage staff to get to know each other beyond the work environment and discover common hobbies and interests on which respect and trust can be developed. Another important comment was that managers should recognise and reward team achievements instead of individual achievements so that colleagues can trust and collaborate with each other.

What are other ideas for encouraging trust building within organizations?

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